Return Policy

Returns

The online store customer has a 14-day exchange and return right in accordance with the Consumer Protection Act.

The customer has the right to exchange or return part or all of the ordered products. Products to be returned or exchanged must be

in original packaging and in good condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please attach your name, contact information and account number to the return if possible for a refund.

Order cancellation, error liability and complaints

Before the order is delivered, the order can be canceled with a written notification by e-mail. Online shopping has a statutory

error liability for sold products. In cases of complaints, please contact our online store customer service. The consumer has the right to refer potential disputes to the Consumer Disputes Board.